Refund Policy

1. Return Eligibility

We accept returns and issue refunds under the following conditions:

• Damaged Products: Products received in damaged, broken, or leaking condition
• Wrong Products: Products that are different from what you ordered
• Quality Issues: Products with quality defects or contamination
• Expired Products: Products that have expired or are close to expiration (within 1 month of expiry)
• Sealed Condition: Unopened and sealed products only (except for damaged or quality issues)

Return Timeline

Returns must be initiated within 7 days of delivery. After 7 days, we cannot accept returns or issue refunds.

2. Non-Returnable Items

Due to the nature of food and personal care products, the following items cannot be returned:

• Opened or used products (unless defective or damaged upon delivery)
• Products with broken seals or tampered packaging
• Products returned after 7 days of delivery
• Products without original packaging and labels
• Products damaged due to misuse or negligence
• Sale or discounted items (unless defective)

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@saakalifescience.in or call +91 123 456 7890 within 7 days of delivery
2. Provide Details: Include your order number, product details, and reason for return
3. Attach Photos: For damaged or defective products, attach clear photos showing the issue
4. Await Approval: Our team will review your request and respond within 24-48 hours
5. Return Shipping: Once approved, we'll provide return shipping instructions

4. Inspection and Approval

Once we receive your returned product, we will:

1. Inspect the product to verify the condition and reason for return
2. Check that all items, packaging, and labels are included
3. Verify eligibility based on our return policy
4. Notify you of the approval or rejection of your refund

The inspection process typically takes 2-3 business days after we receive the returned product.

5. Refund Processing

Approved Refunds

If your return is approved, we will initiate a refund to your original payment method. The refund will include:

• Product cost
• Delivery charges (if the issue was on our end)

Refund Timeline

• Processing Time: 5-7 business days after approval
• Credit to Account: Additional 5-10 business days depending on your bank or payment provider
• Total Time: 10-17 business days from approval

Partial Refunds

Partial refunds may be granted in the following situations:

• Product shows signs of use beyond normal inspection
• Product is returned with missing components
• Product is returned with damaged packaging (not due to shipping)
• Product is returned more than 7 days after delivery but within 10 days

6. Replacement Option

Instead of a refund, you may choose to receive a replacement product. Replacements are subject to:

• Product availability in stock
• Same conditions as return eligibility
• Faster processing (typically 3-5 business days)
• No additional shipping charges for our errors

To request a replacement instead of a refund, please mention this when contacting us.

7. Shipping Costs

Return Shipping

• Our Error: We cover return shipping costs for damaged, defective, or wrong products
• Customer's Request: Customer is responsible for return shipping costs if returning for personal reasons
• Original Shipping: Non-refundable unless the return is due to our error

Recommendation

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without proof of shipment.

8. Cancellations

Before Shipment

You may cancel your order within 24 hours of placing it, provided it hasn't been shipped yet. To cancel:

• Contact us immediately at info@saakalifescience.in
• Provide your order number and request cancellation
• Full refund will be processed within 5-7 business days

After Shipment

Orders cannot be cancelled once shipped. You may refuse delivery or initiate a return following our return process.

9. Contact for Returns

For any questions about our refund policy or to initiate a return, please contact us:

10. Quality Commitment

At Saaka Life Sciences, we are committed to providing the highest quality products under our Saaka Sampoorna brand. Our products include:

• A2 Gir Cow Ghee: Certified A2 quality, made using traditional Vedic Bilona method
• Cold Pressed Oils: 100% pure oils extracted using chemical-free cold pressing

We stand behind our products. If you're not satisfied with the quality, we're here to make it right.